Our Return Policy

Items shipped from LinearSlotDiffusers.com, including Texas Buildmart LLC, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

 

1. What do I need to return items ordered by mistake, damaged items, or incorrect items?

Ensure you enclose the correct and complete item when making a return. We need the correct item returned in order to grant a refund.

To protect our associates and customers, LinearSlotDiffusers.com disposes of incorrect/mistaken returns. If you sent an incorrect item to us, contact Customer Service as soon as possible. We can’t guarantee your item will be found and returned, and we don’t provide compensation for any incorrect/mistaken return disposed of.

NOTE: If packaging is damaged please refuse the delivery, if you received it please send us pictures at Buildmartllc@gmail.com with your ORDER NUMBER so we can assist you in beginning a claim with the shipping company on your behalf.

 

2. Seller Return/Shipping Policy

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to us with a trackable shipping service. For items below $35, we recommend USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover the expense.

Note: We recommend taking pictures of the contents inside the package you are sending before you send them back to our warehouse, as proof of the contents being in good condition, in the rare case of the package being damaged or lost before reaching our warehouse. You can email these pictures to sales@texasbuildmart.com

 

3. Our Refund Policy

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our warehouse, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. If you were sent the wrong item, we will send you a return label to print and attach the package.

 

4. What do I need to return items that were sent to me by mistake?

Contact us at sales@texasbuildmart.com or call us to our offices at (956)627-6437 and we will send you a return label to send the items back to our warehouse.